Technical Sales Representative – Service Department

Reporting to the service manager, the Technical Sales Representative develops and maintains the service department’s customer base. Combining technical expertise with a consultative approach, they assess customer needs, recommend ventilation and HVAC solutions, prepare quotes, and help grow maintenance contracts and service work.

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Primary responsibilities

Business development and customer service
- Develop and retain commercial, institutional, and industrial customers for the service department.
- Promote and sell preventive maintenance contracts for ventilation and HVAC systems.
- Follow up with existing customers and act as their main contact for technical and commercial matters.
- Meet the sales targets set with management.
Technical assessments and quotes
- Visit customer sites to assess equipment condition and diagnose issues.
- Make technical recommendations (repairs, replacements, upgrades, energy efficiency).
- Prepare quotes for repairs, equipment replacements, and maintenance contracts.
- Request pricing from suppliers and make sure quoted products are accurate.
- Follow up on quotes through to acceptance.
Service operations support
- Review technicians’ service reports to identify business opportunities and upcoming work.
- Provide technical support to technicians on complex issues.
- Work with the service coordinator to schedule sold work and hand off files.
- Help resolve customer complaints and issues.
Administration
- Keep customer files and activity tracking up to date in Progression Live.
- Produce sales reports and track the order backlog.
- Stay current on products, prices, and industry regulations.

Skills and aptitudes

Solid knowledge of commercial ventilation and HVAC systems
Consultative selling and business development skills
Excellent customer service and communication skills
Ability to read plans and write accurate quotes
Autonomy, thoroughness, and strong organizational skills
Good command of computer tools (Office suite, Progression Live, or similar software)
Spoken and written French; functional English is an asset
Valid driver’s licence

Education and experience

DCS (DEC) in building engineering, building mechanics, or refrigeration, or DVS (DEP) in refrigeration with relevant experience
Three to five years of experience in technical service or technical sales in ventilation or HVAC
Experience selling maintenance contracts is an asset

Our Guiding Values

Our values are present in everything we do — they shape how we work, collaborate, and execute every project.

Pride

We take pride in our craft, our expertise, and the tangible impact of our work. Every project delivered reflects our commitment to doing things right.
Innovation

We don’t get stuck in the past. If there’s a better way, we innovate. Continuous improvement is in our DNA—it drives us to raise our standards in quality, design, and execution.
Agility

Jobsite realities change. Needs evolve. So do we. Bativac stays agile, proactive, and ready to adapt quickly—without ever losing sight of quality.
Team Spirit

We move forward together. Teamwork isn’t limited to our internal staff; it extends to our partners, clients, and everyone involved in the project.

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